Privacy Policy
Effective Date: June 1, 2025 · Last Updated: June 9, 2026
Hail Shield Exteriors, LLC · St. Louis, Missouri
Hail Shield Exteriors, LLC ("Hail Shield," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an inspection, or communicate with our team. Please read this policy carefully. By using our website or services, you agree to the practices described below.
1Information We Collect
Information You Provide Directly
- Name, email address, phone number, and mailing/property address
- Appointment scheduling details and preferred time slots
- Insurance claim information and related documentation you choose to share
- Referral submissions (your information and information about the person you refer)
- Career applications, including résumé content
- Messages or inquiries submitted through contact forms
Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent, and referring URLs
- General geographic location (city/region level) derived from IP address
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties
- Weather and storm data from NOAA and Open-Meteo APIs (not linked to individuals)
- Referral information submitted by existing customers
2How We Use Your Information
- To schedule and confirm roof inspections and other service appointments
- To communicate with you about your project, insurance claim, or inquiry
- To process referral rewards and track program activity
- To send storm alerts, service updates, and promotional communications (you may opt out at any time)
- To evaluate employment applications
- To improve our website, services, and customer experience
- To comply with legal obligations and resolve disputes
- To detect, investigate, and prevent fraudulent or unauthorized activity
We do not sell your personal information to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.
3Sharing Your Information
We may share your information only in the following limited circumstances:
- Service Providers: Trusted vendors who assist with email delivery, scheduling, analytics, and website hosting — all bound by confidentiality obligations.
- Insurance Partners: With your explicit consent, to support your claim process.
- Legal Requirements: When required by law, subpoena, court order, or to protect the rights and safety of Hail Shield, its employees, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
4Your Privacy Rights (CCPA & General)
Regardless of your state of residence, we honor the following rights:
Right to Know
Request details about what personal information we have collected about you and how it is used.
Right to Access
Obtain a copy of the personal information we hold about you in a portable format.
Right to Delete
Request that we delete your personal information, subject to certain legal exceptions.
Right to Correct
Request that we correct inaccurate personal information we hold about you.
Right to Opt-Out
Opt out of marketing communications at any time via unsubscribe links or by contacting us directly.
Right to Non-Discrimination
We will not deny services, charge different prices, or provide a different level of service for exercising your privacy rights.
To exercise any of these rights, contact us at office@hailshieldexteriors.com. We will respond within 45 days of receiving a verifiable request, as required by applicable law.
5Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including contractor licensing and warranty recordkeeping), resolve disputes, and enforce our agreements. Appointment and project records are typically retained for 7 years in accordance with Missouri business law. Marketing opt-out records are retained indefinitely to honor your preferences.
6Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve your experience. You can control cookie settings through your browser settings. Disabling certain cookies may affect website functionality. We do not currently respond to browser "Do Not Track" signals, but we do not sell data regardless.
Security Safeguards
We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encrypted data transmission using TLS/HTTPS
- Access controls limiting data access to authorized personnel on a need-to-know basis
- Secure cloud infrastructure with industry-standard hosting providers
- Regular review of data collection and storage practices
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.
Data Breach Notification
In the event of a data breach that compromises your personal information and creates a risk of harm, Hail Shield Exteriors will:
- Notify affected individuals within 72 hours of discovering the breach, or as soon as reasonably practicable, via email and/or a prominent notice on our website
- Notify applicable state attorneys general and regulatory authorities as required by Missouri law and any other applicable state breach notification laws
- Describe the nature of the breach, the categories of information involved, the likely consequences, and the steps we are taking to address it
- Provide guidance on steps you can take to protect yourself, such as monitoring your accounts or placing a credit freeze
- Cooperate with law enforcement investigations as appropriate
If you believe your information may have been compromised, contact us immediately at office@hailshieldexteriors.com.
9Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide a more prominent notice (such as an email notification or a banner on our website). Your continued use of our website or services after changes become effective constitutes your acceptance of the updated policy.
Contact Us
For privacy-related requests, questions, or concerns, please contact us:
This privacy policy is intended to comply with the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA), and applicable Missouri state privacy and breach notification laws. It is not intended as legal advice. We recommend consulting a licensed attorney to ensure full compliance with all applicable regulations.